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RMA features in OSAS make returns easier to track

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Return Merchandise Authorizations (RMAs) in OSAS 7.6 allow you to easily track returns completely from authorization, to receiving, to approvals, return to stock – all the way to issuing credits back to the customer.

To get started, turn on three Sales Order Options & Interfaces in Resource Manager:

  1. User Return Processing
  2. Keep Returned Items History
  3. System Generated RMA Number
You can also add Reason Codes in Codes Maintenance if you want.
To process authorized returns, create your RMA using the same procedures as creating a Sales Order and  ”Receive” the goods when they arrive at your company.  If you want to return the items back to inventory, select “Approve.  To create a credit memo, click ‘Live’.
Use this simple, easy feature to track customer returns within your OSAS software without extra spreadsheets and manual efforts.

About Lillian Aaron

Lillian Aaron is inspired by small and mid-sized businesses. She understands the challenges they face and the tenacity required to build strong, growing organizations. Since 1983, Lillian has worked with businesses as a business process consultant helping them implement and support leading-edge products that drive efficiency and profitability for diverse clients. Her friendly, one-on-one consulting style helps business owners and managers feel at ease when adopting and learning new technology systems.

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