Invoice Inquiry vs Hold/Release in Accounts Receivables (O/T)

In OSAS and TRAVERSE, both Hold/Release and Invoice Inquiry in Accounts Receivables seem to show the same information – but there are a few slight differences.  Understanding the similaritires and differences will help you know when to use which function.

Invoice Inquiry (Inquiry menu) and Hold/Release Invoices (Open Invoice Menu) both contain information on unpaid and paid invoices held in the Open Invoice file.  They are similar in that both functions list invoice number, type (invoice, payment, credit), invoice date, status (held or released), discount amount and check number if paid.

Here are the major differences between these two screens:

• Invoice Inquiry allows you to see all customers whether or not they have open invoices – however only those with open invoices can be seen in Hold/Release
• Invoice Inquiry allows you to look up by Customer ID or by Invoice number - while Hold/Release is by Customer ID only.
• Invoice Inquiry displays the credit limit amount, Hold/Release does not.
• Invoice Inquiry offers drill down on an invoice to view the header and detail information. Hold/Release does not.
• Invoice Inquiry is more of a “look, don’t touch” function in that you cannot adjust invoice payments while Hold/Release allows you to adjust invoice statuses and split invoices for multiple payments.

Bottom line?  Invoice Inquiry offers more versatility in viewing your customer invoice status.  Use Hold/Release to adjust invoices.